Many times people look to the largest companies to work with, thinking that because they are the largest they are the best around. What many people do not consider is that when you work with a huge company, you are a number and your patronage is not always valued in the same way as it may be, by a smaller company. This simple fact can make all the difference in the world when it comes to customer service. This of course is why you may want to reconsider the VRI company you are currently working with.
Large companies may have polished websites and pretty documents, but that really has little to do with the service they can provide for you and your company. When it comes down to it, you should be looking out for a company that offers highly optimized video streams and wonderful interpreters. These are the real factors of service quality in the video remote interpreting industry. Sign language services often share many of the same interpreters, as they are freelance/contractual workers. However, many of the large VRI companies hire interpreters full time and do not work with outside vendors. This means that many times, an interpreter you met at an onsite assignment, may never be available for VRI sessions through these large companies.
Smaller VRI companies can compete with large companies, as they have lower overhead and many times lower costs to pass on to the consumer as well. Learn more about savings in our recent post
3 Reasons VRI Sign Language Services Will Save Your Company Money. If you choose to work with a smaller organization, you will certainly find their service offerings to be more flexible and you get a personal touch that can translate into a superior service offering. This same point leads into a company of a smaller size being able to offer more flexible solutions for your organization, instead of cookie cutter service packages. For some scenarios, this can really be a huge benefit to you the customer.
After considering some of the possibilities discussed here, it may be worth reconsidering your current service provider and looking into other options available. If you are small or community based company, it is also suggested to look at local providers before you look to national service providers. This can often keep funds in the local economy and your usage will help other small business owners in your area succeed.
If you are still looking for a video remote interpreting company to work with, check out this article to help you make an informed decision before you commit,
5 Things To Ask A VRI Agency Before You Use Their Services. This will give you a good idea of some other things to ask to make sure you find a great VRI company to work with.
